Monday, March 31, 2008

The Challenge of Transforming

Diplopundit has some interesting thoughts on Transforming and Transformational Diplomacy and what the Department should do to make progress on those fronts.

As John Kotter writes in The Heart of Change, "People change what they do less because they are given analysis that shifts their thinking than because they are shown a truth that influences their feelings." The Foreign Service has some of the best and the brightest men and women this country has to offer. Most if not all, have their ears on the ground and recognizes the realities that require a revitalized diplomacy as a primary tool of foreign policy.

So, the challenge to the State leadership is this - how seriously does it want transformational diplomacy to work and take roots beyond the next 10 months, and beyond the front pages of the news rags. If serious enough, then it has to do a better job at understanding what people are feeling, and its needs to address the employees' anxieties and distrust as one of the primary components of this necessary journey.

And oh yes, I think it would also be helpful if it starts delivering messages directly to the employees instead of the news media first.


You can read the entire post here.

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